EVENT QUESTIONS
Please check if your query is here before contacting.
Queries answered here will be referred back to this page as
I spend much of my time shooting, editing & processing orders,
so I'm hoping this will help you faster.
Thank you so much as always for your support, Martha x
I can't find myself in the website full gallery?
If this is right after the event and you were on later, they will be still uploading. Head to facebook for an upload update. If on facebook the upload update says it's complete and the images of you still aren't there (and should be)
pop me a message.
Digital offer- how?
Digitals to share on socials, the offer.
Find your image you like and click place order, add that image as a social media file, repeat as many times as the offer says.
The website will only apply rhe offer once per transaction so if you'd like double the offer, you'll have to place another order sorry!
[eg 5 for 35 and you'd like 10 images, do the first 5 images, place order and pay then repeat]
I purchased a print on-site,
where do I find the complimentary digitals?
Thank you, the digitals are always on my event facebook if you purchase onsite. In an album.
facebook.com/marthalilyevents click on that facebook link underlined above to get them.
To save them, click on the image and then hold down to save.
Tag @marthalilyevents and please, no filters.
I ordered a digital online, it's not in my
e-mail inbox?
Digitals ordered online are e-mailed instantly and should be in your inbox straight away.
Please always make sure your email has no typos before pressing order.
If that's all correct then check junk mail.
If it's still not there, or you did make a typo pop me a message.
To download your image press the little red file name, eg MLP_1234
press view, then hold down and press save image, repeat if more than one.
How do I order a montage?
Add one image to your basket as your desired montage, eg 5 montage.
Note down the other file names of the images you'd like. In the format of three letters and four numbers. For example MLP_1234 each photographer has different letters. Add these file names to the comments at end of order.
I'll e-mail a proof.